SubZen is a Zendesk app developed by tat.rocks.
- What data we process
SubZen reads the description of the currently open support ticket to generate a
subject line suggestion. This text is sent to our secure backend proxy and then
to the Groq AI API for processing. No ticket data is stored at any point. - What we do NOT collect
We do not collect, store, or share any personal data, ticket content, agent
information, or Zendesk account details. All processing is ephemeral —
data is used only to generate the subject and immediately discarded. - Third-party services
SubZen uses the Groq API (groq.com) for AI inference. Groq’s privacy policy
applies to the processing of ticket descriptions sent to their API.
Groq does not use submitted data to train models. - Data residency
Requests are processed via a Supabase Edge Function hosted on AWS infrastructure.
No data is written to any database. - Contact
For any privacy questions, contact us at: aixa@tat.rocks tat.rocks — https://the.tat.rocks